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May 232018
 

Organization: Médecins Sans Frontières
Country: France
Closing date: 12 Jun 2018

Médecins Sans Frontières (MSF), an international humanitarian medical organization established in 1971, provides medical assistance to populations whose survival is threatened by crises, primarily armed conflicts, but also epidemics, natural disasters and exclusion from care. The French section is present in about thirty countries.

MSF is looking for a:

Logistics Software Trainer (M/W)

Mission:

A new software application for equipment and maintenance management will be deployed in MSF fields. Logistics Software Application Trainer will visit fields in order to implement the application and train users.

He/she is also expected to suggest possible improvement topics in training, training materials and in the application setup.

Main responsibilities:

Implement the software tool or revisit the countries/fields under his/her responsibility:

-Prepare the MEMO deployment visit, in coordination with the logistics Coordinator: conduct the kick-off meeting, assess user computer knowledge, monitor the data required to setup the software application for the country/field (reception, completeness and accuracy), insert the data in the software application, and verify Internet connection quality.

-Conduct the visit: Train the users, check for understanding and adequate use of the software application and ensure the context is appropriate for change management (accompany and support the user).

-After the visit: Write a report, open tickets for user change requests and bugs.

-Monitor the acceptance and use of the software tool a month after the visit.

Help improve the software:

-Learn about the tool and how to use it.

-Report and monitor the requests for change in the ticketing tool.

-Participate in the formalization of the change requests for the tool.

Help improve the training:

-Collect feedback from trainees about the training strategy, duration, support.

-Make suggestions for improvement based on the feedback received.

Contribute to the development of transversality:

-Share information and knowledge, develop the ability to collaborate with other services and departments (cross-department projects).

-In order to share good practices, develop work in collaboration with colleagues from other MSF sections.

INTERFACES:

With the deployment coordinator:

-Coordinate trips and stays in Paris.

-Discuss progress of the fields being deployed or being prepared for deployment.

With the field logistics team:

-Coordinate with field logistics team (Logistics coordinator in particular) during visit preparation, visit and visit review.

-Trains end-users and gathers their requests and suggestions.

With the logistics department:

-For any matter related to other logistics topics (transportation, customs, stock), he/she refers to the logistics department technical referents.

-As a preferred intermediate between the logistics department and the field, he/she gives to the logistics department all relevant information from the field linked to local procedures.

Qualifications

Experience:

-At least one experience on the field with a humanitarian NGO (ideally as a logistician).

-A successful experience as a trainer.

-Participating in a project with a software application component will be appreciated.

Skills:

-Group training.

-Knowledge of field logistics procedures.

Aptitudes:

-Organized/rigorous

-Teamwork

-Pedagogical

-Capable of analysis and synthesis

Languages:

Fluent in English and/or French is required.

Status:

6 months contract (Mobile Implementation Officer). Full time.

Salary according to the MSF salary grid and your previous relevant experience.

Work place: Position based on the field with regular visits to Paris HQ.

Position to be filled: As soon as possible.

How to apply:

Please apply online (resume and cover letter) using the following link:

https://www.msf.fr/agir/rejoindre-nos-equipes/offres-emploi

until June 12th, 2018 included.

Only shortlisted candidates will be contacted.

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